Commandes et opérations

Custom order statuses: making the dashboard match how you actually work

Default statuses suit a simple store. The moment preparation or production is involved, you need your own.


5 min de lecture

"Processing" works as a status for one day. If an order passes through preparation, packing and production, you and your team lose track inside one broad bucket.

Start by mapping your operation on paper

Write what actually happens to an order from payment to delivery. Every step where the owner or the location changes deserves its own status.

A worked example for made-to-order

  • Awaiting design approval
  • In production
  • Ready to pack
  • Handed to the carrier

Four statuses tell you in a second where each order stands and where work is piling up.

Tie each status to a customer message

The biggest benefit is not internal. A customer who receives an "in production" notification stops asking "where is my order?". Every status you communicate reduces support messages.

Do not overdo it

More than six or seven statuses makes the team hesitate when classifying, and the data stops being reliable. A status nobody uses is worse than none.

Review after a month

Look at which status holds the most orders for the longest. That is your real bottleneck.

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Custom order statuses: making the dashboard match how you actually work