Selling a file, a session or a digital card is simpler logistically and more complex from a compliance angle. The differences show in three places.
Delivery is instant and irreversible
Once payment clears, the file or code is delivered. Conventional return policy does not apply — state plainly that digital products are non-refundable after download, and show that on the product page itself.
Protect what you sell
Set a download limit and a link expiry. An unlimited file spreads beyond whoever paid for it. For digital cards, each code sells once and is consumed from the code list.
Bookings need a calendar, not stock
A booking sells time, not a unit. Configure duration, available slots and maximum concurrent bookings, and state your reschedule and cancellation policy clearly — the most common point of dispute.
Tax still applies
Being digital does not exempt a product from VAT or e-invoicing. Configure tax on these products as you would on any other.
Digital descriptions need more detail
There is no photo showing what the customer receives. State the format, page count or duration, and what software is needed to open it — and add a preview if you can.